Booking and appointment policies
Deposit. A $150 deposit reserves a private concierge appointment and is applied to the treatment total when you attend.
Rescheduling. One reschedule is permitted with at least 48 hours’ notice, subject to availability, and the deposit transfers to the new date. Changes made with less than 48 hours’ notice may require a new deposit.
Cancellations and missed appointments. Cancellations with less than 48 hours’ notice, and missed appointments, forfeit the deposit. If you arrive late the appointment may need to be shortened, adjusted or rescheduled so the next appointment is not affected.
Eligibility. A deposit reserves time, not treatment. Treatment is provided only after the in-person assessment confirms it is appropriate.
Travel. A $650 minimum appointment value applies to concierge visits. Travel outside the service area needs advance approval and may carry a travel fee, disclosed in writing before the appointment is confirmed.
Aftercare. You are given aftercare instructions specific to your treatment. For a non-routine concern, follow the care instructions provided at your appointment. For a medical emergency, call 911 or seek emergency care.